Return Policy

Return Policy

At Gemswala, we value your satisfaction and strive to provide you with the highest quality gemstones. If you're not completely satisfied with your purchase, we’re here to make it right.

1. Eligibility for Returns

• Returns are accepted within 7 days of receiving the product.
• Items must be unused, undamaged, and returned in their original packaging along with all certificates, invoices, or documentation.
• Customized or engraved items are non-returnable unless there is a manufacturing defect.

2. Refund Process

• Once we receive and inspect the returned item, we will process your refund within 7-10 business days.
• Refunds will be credited to the original payment method used at checkout.

3. Return Shipping

• Customers are responsible for return shipping charges unless the item is damaged or incorrect.
• We recommend using trusted carriers like FedEx, DHL, or UPS for secure and trackable returns.

4. Exchanges

• If you wish to exchange your product, please contact our support team within 7 days of delivery. Exchanges are subject to product availability.

5. Damaged or Incorrect Items

• If you receive a damaged, defective, or incorrect item, please contact us immediately at [email customercare@onlinegemswala.com phone +91 9460718637] with supporting images. We will arrange a prompt replacement or refund.

6. Contact Us

For any queries regarding returns, feel free to reach out:

• Email: customercare@onlinegemswala.com
• Phone: +91 9460718637

We are committed to providing you a seamless and worry-free shopping experience.